Tier 1 Technical Support Specialist (Remote)

Fluke Corporation; United States; Hybrid; USD 51,000 - 86,000; Full time

Job summary

Fluke Corporation is hiring a Tier 1 Customer Support Specialist in Bonita Springs, FL/Remote. The role supports Fluke Reliability software, assisting customers, partners, and internal teams via phone, email, web meetings, and chat.

The position is in the Technical Services department with growth opportunities into other areas like Account Management and Professional Services. The role requires strong communication skills, mechanical aptitude, and a customer-focused mindset in a fast-paced

Qualifications

• B.A. or B.S. degree preferred.
• Good mechanical aptitude and problem solving skills.
• Strong ability to communicate technical information both in writing and verbally.
• Strong work ethic and ability to work efficiently with minimal supervision.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.

Responsibilities

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
• Answer incoming customer support phone calls, email and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer and clearly documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and understand the support process from the customer point of view.

Skills

Mechanical aptitude

Troubleshooting

Clear communication

Work ethic

Time management

Customer service experience

Database knowledge

Education

B.A. or B.S. degree preferred

Job description

Fluke Corporation is hiring a Tier 1 Customer Support Specialist in Bonita Springs, FL/Remote. The role supports Fluke Reliability software, assisting customers, partners, and internal teams via phone, email, web meetings, and chat.

The position is in the Technical Services department with growth opportunities into other areas like Account Management and Professional Services. The role requires strong communication skills, mechanical aptitude, and a customer-focused mindset in a fast-paced