Senior CRM Solutions Analyst (Hybrid)

Fluke Corporation; Everett (WA); Hybrid; USD 100,000 - 166,000; Full time

Job summary

Fluke Corporation, a Fortive company, is seeking a Sr. CRM Business Systems Analyst in Everett, WA (Hybrid - 3 days onsite).

The role focuses on translating commercial business needs into CRM requirements and delivery plans across the Dynamics 365 ecosystem. The position partners with Sales, Marketing, Finance, Customer Support, and IT to elicit requirements, design solutions, and drive projects from discovery through adoption and operation.

Qualifications

• Gather, elicit, analyze, specify, and validate business, user, functional, and non-functional requirements.

Responsibilities

• Design, configure, and support Microsoft Dynamics 365 CRM and its connected commercial ecosystem.
• Triage, troubleshoot, and resolve production issues affecting CRM and connected systems.
• Plan and lead projects across the systems lifecycle from discovery to training.
• Serve as trusted advisor to business stakeholders, driving change management and adoption.

Job description

Fluke Corporation, a Fortive company, is seeking a Sr. CRM Business Systems Analyst in Everett, WA (Hybrid - 3 days onsite).

The role focuses on translating commercial business needs into CRM requirements and delivery plans across the Dynamics 365 ecosystem. The position partners with Sales, Marketing, Finance, Customer Support, and IT to elicit requirements, design solutions, and drive projects from discovery through adoption and operation.