Remote Tier 1 Software Support Specialist

Fluke; Florida; Hybrid; USD 51,000 - 86,000; Full time

Job summary

Fluke is seeking a Tier 1 Customer Support Specialist to learn Fluke Reliability software products and deliver support to customers, partners, and internal teams via phone, email, web meetings and chat. The role is based in Bonita Springs, FL with remote options and hours 10:00 am–7:00 pm ET.

Responsibilities include handling calls, emails, and chats, providing accurate solutions, and documenting issues. Fortive-affiliated Fluke emphasizes growth and internal advancement across departments.

Qualifications

• B.A. or B.S. degree preferred.
• Strong ability to communicate technical information both in writing and verbally.
• Good mechanical aptitude and problem solving skills.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.

Responsibilities

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
• Answer incoming customer support phone calls, email and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

Skills

Mechanical aptitude

Problem solving

Communication skills

Customer service

Fast-paced work environment

Education

Bachelor's degree

Job description

Fluke is seeking a Tier 1 Customer Support Specialist to learn Fluke Reliability software products and deliver support to customers, partners, and internal teams via phone, email, web meetings and chat. The role is based in Bonita Springs, FL with remote options and hours 10:00 am–7:00 pm ET.

Responsibilities include handling calls, emails, and chats, providing accurate solutions, and documenting issues. Fortive-affiliated Fluke emphasizes growth and internal advancement across departments.