Onsite Customer Care & Service Scheduler

Quest-International; Irvine (CA); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k)

Life insurance

Other eligible company benefits

Résumé du poste

Quest International, Inc. in Irvine, CA is hiring a Customer Care Coordinator to support customers and the Field Service team. The role is phone-based, handling calls, creating service requests, coordinating technician appointments, and updating customers on progress.

The position is full-time, onsite at Irvine, with a Monday–Friday schedule and a pay rate of $20.00–$24.00 per hour. This temp-to-hire role offers benefits and growth opportunities.

Qualifications

• Strong customer service and communication skills.
• Comfortable speaking with customers on the phone.
• Basic computer skills.
• Strong organization and follow-up skills.
• Able to manage multiple requests concurrently.
• Onsite work in Irvine, Monday–Friday.

Responsabilités

• Answer incoming customer calls
• Create and update service tickets and work orders
• Help schedule technicians and service appointments
• Follow up on open customer requests
• Provide customers with status updates
• Handle customer questions and concerns professionally
• Maintain accurate customer and service information
• Use email and company computer systems to document activity

Connaissances

Customer service

Phone communication

Basic computer skills

Organization

Multitasking

Onsite Irvine

Description du poste

Quest International, Inc. in Irvine, CA is hiring a Customer Care Coordinator to support customers and the Field Service team. The role is phone-based, handling calls, creating service requests, coordinating technician appointments, and updating customers on progress.

The position is full-time, onsite at Irvine, with a Monday–Friday schedule and a pay rate of $20.00–$24.00 per hour. This temp-to-hire role offers benefits and growth opportunities.