Field Technician Supervisor: Dispatch & Field Ops Lead

Quest International

Irvine (CA)

On-site

USD 48,000 - 60,000

Full time

6 days ago

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Job summary

Quest International in Irvine, CA is seeking a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch, routing, workload balancing, SLA performance, and service escalations. This onsite role requires hands-on field experience and a deep understanding of travel, scheduling changes, and real-world field conditions.

The position is full-time, temp-to-hire, 100% onsite, with a Monday–Friday schedule from 8:00 AM to 5:00 PM.

Qualifications

3+ years of leadership experience in field service dispatch, technician scheduling, or service operations.
Experience traveling to customer locations to install, troubleshoot, service, or repair equipment.
Experience with field service, dispatch, CRM, or ticketing systems.
Strong decision-making and organizational skills.
Must live within commuting distance of Irvine and be onsite Monday–Friday 8:00 AM–5:00 PM.

Responsibilities

Manage daily technician dispatch, routing, and scheduling.
Assign work based on urgency, location, technician skills, and SLA requirements.
Monitor open tickets, backlog, response times, completion rates, and utilization.
Handle service escalations, failed jobs, delays, and scheduling conflicts.
Balance technician workload and improve field productivity.
Track and drive SLA and KPI performance.
Coach dispatch and service coordination staff.
Maintain accurate service documentation and operational reporting.
Improve scheduling and dispatch processes.