Onsite Customer Care Rep — Entry Level (Pensacola)

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Part time

Benefits offered by this job

Hybrid work environment

Job summary

TEKsystems is hiring for a Contract to Hire customer service role in Pensacola, FL. The position involves handling inbound calls, navigating dual monitors, and delivering excellent service to account holders. Training and nesting phases precede a potential conversion to full-time status.

Shifts require flexibility, with a 50 Mbps speed and wired Ethernet for a stable working environment. Pay starts at $19.75 per hour with a hybrid workplace setup in Pensacola.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Responsibilities

• Handle back-to-back inbound calls, sitting at a desk, working on a computer to assist members with account questions.
• Navigate two monitors and several programs to resolve member inquiries.
• Provide dependable, prompt service to account holders and resolve issues.
• Support possible conversion to full-time based on business needs, tenure and performance.

Skills

Customer service

Active listening

Verbal communication

Written communication

Typing speed

Computer skills

Time management

Adaptability

Account questions

Education

High School Diploma

Tools

Two monitors

Job description

TEKsystems is hiring for a Contract to Hire customer service role in Pensacola, FL. The position involves handling inbound calls, navigating dual monitors, and delivering excellent service to account holders. Training and nesting phases precede a potential conversion to full-time status.

Shifts require flexibility, with a 50 Mbps speed and wired Ethernet for a stable working environment. Pay starts at $19.75 per hour with a hybrid workplace setup in Pensacola.