Inbound Call Center Associate – Hybrid Path

TEKsystems; United States; Hybrid; USD 22,000 - 32,000; Full time

Job summary

TEKsystems in Pensacola, FL is seeking a customer service specialist to handle back-to-back inbound calls, assist members with account questions, and navigate multiple programs on dual monitors.

Training lasts 15 work days with nesting and bridge phases; after training, you may convert to a full-time role. The position supports a hybrid on-site-to-remote path and requires reliable high-speed internet and a dedicated workspace.

Starting pay is $19.75 per hour, with benefits eligibility per policy.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Responsibilities

• Take back-to-back inbound calls to assist members with account questions.
• Navigate multiple programs across two monitors to resolve inquiries.
• Ensure dependable, quick resolution and deliver excellent service.

Skills

Customer service

Active listening

Verbal communication

Written communication

Phone voice

Computer proficiency

Typing skills

Questioning

Time management

Decision making

Adaptability

Accountability

Education

High School Diploma or equivalent

Job description

TEKsystems in Pensacola, FL is seeking a customer service specialist to handle back-to-back inbound calls, assist members with account questions, and navigate multiple programs on dual monitors.

Training lasts 15 work days with nesting and bridge phases; after training, you may convert to a full-time role. The position supports a hybrid on-site-to-remote path and requires reliable high-speed internet and a dedicated workspace.

Starting pay is $19.75 per hour, with benefits eligibility per policy.