Member Services: Consumer Loans Inbound Specialist (Hybrid)

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

TEKsystems is seeking a Member Service Representative for Consumer Loans in Pensacola, FL. The role is onsite with potential hybrid scheduling after training, involving inbound calls and resident account inquiries.

Training runs weekdays with a 10–11 day trainer-led period and nest/bridge training phases, leading to possible conversion to full-time. Starting pay is $19.75 per hour with a hybrid work option.

Qualifications

• Exceptional customer service and communication skills.
• Proficiency with computers and strong typing skills.
• Ability to diffuse tense situations and ask clarifying questions.
• Strong time management and accountability.

Responsibilities

• Handle back-to-back inbound calls and assist members with account questions.
• Navigate multiple programs and two monitors to resolve issues.
• Provide dependable, quality service and resolve needs quickly.

Skills

Customer service

Active listening

Typing skills

Verbal and written communication

Time management

Decision making

Adaptability

Education

High School Diploma or equivalent

Job description

TEKsystems is seeking a Member Service Representative for Consumer Loans in Pensacola, FL. The role is onsite with potential hybrid scheduling after training, involving inbound calls and resident account inquiries.

Training runs weekdays with a 10–11 day trainer-led period and nest/bridge training phases, leading to possible conversion to full-time. Starting pay is $19.75 per hour with a hybrid work option.