Onsite Customer Care Pro — Oak Brook | Growth & Impact

ResultsCX Named ‘Major Contender’ in Everest Group; Illinois; On-site; USD 16,000 - 23,000; Full time

Job summary

ResultsCX is seeking an Onsite Customer Service Representative in Oak Brook, IL to handle inbound and outbound calls, assist with account updates, billing questions, service inquiries, and new account setups from our Oak Brook office at 900 Commerce Dr #310. This role emphasizes going beyond scripts and playing a key part in helping our communities.

We value problem-solvers who deliver calm, clear, and confident service.

Qualifications

• Education: High school diploma or GED required.
• Typing 25 words per minute (wpm) is required.
• Must have intermediate/advanced proficiency navigating multiple systems.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Aid customers with account updates, billing questions and service inquiries.
• Assist with new account setups and related tasks.
• Operate across multiple systems while providing customer care.

Skills

Typing 25 wpm

Multisystem access

Problem solving

Education

High school diploma or GED

Job description

ResultsCX is seeking an Onsite Customer Service Representative in Oak Brook, IL to handle inbound and outbound calls, assist with account updates, billing questions, service inquiries, and new account setups from our Oak Brook office at 900 Commerce Dr #310. This role emphasizes going beyond scripts and playing a key part in helping our communities.

We value problem-solvers who deliver calm, clear, and confident service.