Bilingual Customer Care Rep — On-Site (Oak Brook)

PLS; Oak Brook (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Vacation

Career advancement

Training programs

Job summary

PLS Financial Services is hiring a Customer Care Representative on-site in Oak Brook, IL. The role focuses on servicing internal and external customers with information about financial products, resolving concerns, and delivering high-quality service in a fast-paced environment.

The position requires a minimum of one year in customer service, HS diploma, and flexibility for evenings/holidays; Spanish language ability is a plus. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum of one or more years of customer service experience.
• Ability to communicate clearly and effectively in Spanish is a plus.
• Strong written and oral communication skills.
• Computer literacy with Windows and MS Office.

Responsibilities

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customer concerns and provide solutions; expedite corrections and follow up.
• Maintain accurate records of customer interactions and transactions.
• Educate customers about products and services and suggest additional offerings.
• Handle interactions in line with policies, procedures, and laws.
• Maintain knowledge of PLS products and services.

Skills

Customer service experience

Bilingual Spanish

Communication skills

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

PLS Financial Services is hiring a Customer Care Representative on-site in Oak Brook, IL. The role focuses on servicing internal and external customers with information about financial products, resolving concerns, and delivering high-quality service in a fast-paced environment.

The position requires a minimum of one year in customer service, HS diploma, and flexibility for evenings/holidays; Spanish language ability is a plus. Competitive compensation and growth opportunities are offered.