Onsite Banking Support Pro — Chicago

Prairie Consulting Services; Chicago (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Prairie Consulting Services is hiring a Customer Service Representative to join the Banking Operations team in downtown Chicago. This on-site role handles high-volume calls and supports account inquiries, ACH and wire transfers, and general maintenance with a focus on accuracy and customer satisfaction.

The successful candidate will bring 2+ years of call center experience and 1+ year of banking experience, navigate multiple software, and maintain CRM documentation.

Qualifications

• 2+ years of high-volume call center experience.
• 1+ years of banking or financial services experience.
• Familiarity with ACH, wire transfers, account servicing, and banking terminology.

Responsibilities

• Handle high-volume inbound customer calls, providing accurate and professional service.
• Assist customers with account inquiries, ACH transfers, wire transfers, stop payments, and general account maintenance.
• Research and resolve customer issues while navigating multiple banking systems.
• Document customer interactions and resolutions in CRM systems.
• Deliver excellent customer service while maintaining accuracy and attention to detail.

Skills

Call center experience

Banking terminology

Customer service

Multitasking

Tools

CRM systems

Microsoft 365

Job description

Prairie Consulting Services is hiring a Customer Service Representative to join the Banking Operations team in downtown Chicago. This on-site role handles high-volume calls and supports account inquiries, ACH and wire transfers, and general maintenance with a focus on accuracy and customer satisfaction.

The successful candidate will bring 2+ years of call center experience and 1+ year of banking experience, navigate multiple software, and maintain CRM documentation.