Customer Experience Center Supervisor

PLS Logistics Service; Oak Brook (IL); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services is seeking a Customer Care Supervisor in Oak Brook, IL to lead the contact center team, drive performance, and ensure high-quality service. The role requires coaching staff, monitoring metrics, and resolving escalations while maintaining excellent customer experience in a fast-paced environment.

Responsibilities include managing daily operations, training programs, and ensuring adherence to policies and applicable laws, with a focus on customer satisfaction and operational

Qualifications

• Experience leading a contact center team.
• Ability to coach and develop staff.
• Strong communication and organizational skills.
• Knowledge of policies, procedures, and regulations.

Responsibilities

• Maintain accurate records of customer interactions and transactions.
• Direct daily operations to meet customer needs.
• Monitor training and performance of the team.
• Provide information about financial products and services.
• Lead by example with knowledge of PLS products.
• Schedule adherence and real-time service monitoring.

Skills

Contact center experience

People management

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

PLS Financial Services is seeking a Customer Care Supervisor in Oak Brook, IL to lead the contact center team, drive performance, and ensure high-quality service. The role requires coaching staff, monitoring metrics, and resolving escalations while maintaining excellent customer experience in a fast-paced environment.

Responsibilities include managing daily operations, training programs, and ensuring adherence to policies and applicable laws, with a focus on customer satisfaction and operational