Onsite Customer Care & Order Support Specialist

Taylor Corporation; North Mankato (MN); On-site; USD 22,000 - 25,000; Full time

Job summary

Navitor, a Taylor Corporation company, is seeking a Customer Service Center Representative to join our North Mankato, MN team. You will handle customer inquiries, work with sales representatives, and provide consultative support to cross-sell our products while maintaining strong relationships.

The ideal candidate has 1+ year in customer service, excellent written and verbal communication, and professional phone/email etiquette.

Qualifications

• 1+ years in a customer service related role.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Strong multi-tasking, attention to detail and analytic problem-solving skills.

Responsibilities

• Be the first point of contact to resolve high-profile customer issues.
• Monitor high priority customer orders.
• Provide consultative support and cross-sell products.
• Assist customers primarily via email with some phone contact.
• Help customers with orders including pricing and status.

Skills

Customer service

Communication skills

Phone etiquette

Attention to detail

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Navitor, a Taylor Corporation company, is seeking a Customer Service Center Representative to join our North Mankato, MN team. You will handle customer inquiries, work with sales representatives, and provide consultative support to cross-sell our products while maintaining strong relationships.

The ideal candidate has 1+ year in customer service, excellent written and verbal communication, and professional phone/email etiquette.