Customer Service Center Representative

Taylor Corporation; Mankato, Northern (MN, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Job summary

Navitor, Inc. in North Mankato, MN, is hiring a Customer Service Center Representative to handle inbound emails and calls, perform outbound outreach, and provide consultative support by cross-selling our products. This is a full-time, on-site role.

The ideal candidate has 1+ year in customer service, strong communication skills, and a professional phone/email demeanor; knowledge of printing processes and pricing is a plus. DailyPay available and onsite location at 1650 Tower Blvd.

Qualifications

• 1+ year of experience in a Customer Service role.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Strong multi-tasking and analytic problem-solving abilities.

Responsibilities

• Serve as the first point of contact to resolve high-profile customer issues.
• Monitor high-priority customer orders.
• Provide recommendations and solutions to customers in consultative support.
• Assist customers with orders including pricing and order status, mainly via email and some calls.

Skills

Customer service

Written communication

Phone etiquette

Analytic problem solving

Education

High school education or equivalent

Tools

Microsoft Office

Job description

## Customer Service Center RepresentativeApply: North Mankato, MN - Navitor, Inc.: Full time: Posted 5 Days Ago: R29877**Come Work with Us!** *Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/*Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. **Your Opportunity:** Navitor, aTaylor Corporation company, is looking for a **Customer Service Center Representative** to join their team in North Mankato, MN! In this position, you will be responsible for working with customers and sales representatives by taking incoming emails/calls, making outbound calls, and providing consultative support by cross-selling our products and working with customer websites. **Work Authorization:** To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.**Your Responsibilities:*** Work as the first point of contact to resolve high-profile customer issues* Monitor high priority customer orders* Support and consult with the customer to provide recommendations and solutions* Provide customer assistance primarily via email and some phone calls* Assist customers with their orders to include pricing and order status**Your Shift:*** 1st shift; Monday - Friday, between the hours of 7a - 4:30p* This role will be fully onsite based at 1650 Tower Blvd, North Mankato, MN 56003**You Must Have:*** 1+ years of experience in a Customer Service related role* Strong written and verbal communication skills* Professional phone and email etiquette* Strong multi-tasking, attention to detail and analytic problem-solving skills**We Would Also Prefer:*** High school education or equivalent* Strong knowledge of printing process and pricing* Strong computer experience with a preference in Microsoft Office*The anticipated hourly wage for this position is $16.00. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.* **About Taylor Corporation** One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. ***The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.***