Customer Experience Specialist - Print & Orders

Taylor Corporation; Mankato (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Taylor Corporation in North Mankato, MN is hiring a Customer Service Representative for a Monday–Friday, 8:00am–4:30pm shift at our North Mankato facility. The role emphasizes professional communication, proactive service, and timely order processing.

You will handle inquiries, provide product options and pricing guidance, process reprints, credits, and resolutions, collaborate across departments, and maintain strong customer relationships to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or a related field.
• Excellent verbal and written communication skills with a professional and courteous demeanor.
• Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively.
• Proficient computer skills, including experience with Microsoft Office.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability to shifting priorities and willingness to learn new systems and product lines.

Responsibilities

• Managing all customer communications—both written and verbal—in a professional, proactive, and efficient manner
• Answering questions and providing guidance on product options, pricing, order status, and custom order details
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience
• Building and maintaining strong relationships through consistent follow-up and regular communication
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions
• Working independently and within a team to consistently deliver an exceptional customer experience

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Organizational skills

Adaptability

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Taylor Corporation in North Mankato, MN is hiring a Customer Service Representative for a Monday–Friday, 8:00am–4:30pm shift at our North Mankato facility. The role emphasizes professional communication, proactive service, and timely order processing.

You will handle inquiries, provide product options and pricing guidance, process reprints, credits, and resolutions, collaborate across departments, and maintain strong customer relationships to ensure satisfaction.