Onsite Customer Account Coordinator – Huntsville

Georgia-Pacific LLC; Huntsville (AL); On-site; USD 39,000 - 41,000; Full time

Job summary

Georgia-Pacific in Huntsville, Alabama is seeking a proactive Customer Account Coordinator to manage orders, coordinate across teams, and maintain data across multiple systems. The role emphasizes problem-solving, ownership, and collaboration to keep customers and operations moving forward.

Responsibilities include entering and tracking orders, identifying risks, and supporting basic accounts payable/receivable activities. Onsite, with standard 7:45 a.m.–5:00 p.m.

Qualifications

• At least 2 years of experience in customer service, order management, account coordination, logistics, supply chain, manufacturing, distribution, or a related business environment.
• Experience entering, updating, or tracking customer orders, account information, inventory records, or other transactional data.
• Experience coordinating customer requests, resolving order discrepancies, or escalating issues to the appropriate stakeholders.
• Experience managing multiple customer accounts, work requests, or deadlines simultaneously.
• Experience communicating with customers and/or collaborating with internal departments to coordinate work.

Responsibilities

• Anticipate risks: Review daily planning boards and upcoming orders to identify potential delays, fulfillment gaps, and customer impacts before they become problems.
• Own the order process: Enter, track, and maintain customer orders, cancellations, changes, and replenishment orders with accuracy and urgency.
• Identify opportunities: Evaluate challenges from different perspectives, recognize potential risks, and recommend solutions that improve customer service and operational performance.
• Coordinate across teams: Partner with sales, operations, shipping, national accounts, vendors, and design to resolve issues and keep orders moving.
• Communicate proactively: Escalate account issues promptly and provide timely updates to customers and internal stakeholders.
• Manage multiple systems: Navigate approximately eight business systems to access information, maintain records, and coordinate order execution.
• Balance independent work and collaboration: Manage assigned priorities independently while engaging the appropriate team members when additional support is needed.
• Maintain accurate data: Support item setup, customer account maintenance, inventory tracking, and order-related records.
• Support business operations: Assist with basic accounts payable and receivable activities as needed.

Skills

Customer service

Order management

Account coordination

Logistics

Supply chain

Manufacturing

Tools

Microsoft Excel

Kiwi

Kiwi FFF

PCS

Job description

Georgia-Pacific in Huntsville, Alabama is seeking a proactive Customer Account Coordinator to manage orders, coordinate across teams, and maintain data across multiple systems. The role emphasizes problem-solving, ownership, and collaboration to keep customers and operations moving forward.

Responsibilities include entering and tracking orders, identifying risks, and supporting basic accounts payable/receivable activities. Onsite, with standard 7:45 a.m.–5:00 p.m.