Onsite CSR II: Tech Support & Asset Coordination

CTI Resource Management; Jacksonville (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

CTI Resource Management seeks an ELSC CSR II to deliver fast, friendly technical support to CNIC customers across multiple channels. You will train new CSRs and ensure accurate ticketing, inventory, and shipment processes, with a hybrid work setup and on-site duties as required.

Essential duties include handling Remedy tickets, applying CNIC policies, and assisting with equipment repairs, testing, and documentation. Strong communication and organizational skills are essential for success.

Qualifications

• Education and experience requirements as listed: BA/BS or AA with experience, or certs or military training as alternative.
• May require high school diploma with extensive experience in related field.
• Prior quality assurance experience preferred.

Responsibilities

• Provide customer service and technical support by phone, email, and in person.
• Support CNIC subscribers: programming, repair, testing of equipment.
• Create and track tickets in Remedy; document in Remedy Tracking Software.
• Maintain inventory records and manage asset shipments worldwide.
• Coordinate deliveries and pickups of equipment; ensure CNIC policy compliance.

Skills

Reading Comprehension

Critical Thinking

Speaking

Time Management

Learning Strategies

Monitoring

Deductive Reasoning

Speech Clarity

Speech Recognition

Manual Dexterity

Information Ordering

Extent Flexibility

Education

BA/BS degree or related area

AA degree or 2 years experience

Military training or professional certification

HS degree with 6 years experience

Tools

Remedy

Remedy Tracking Software

WASP inventory system

Job description

CTI Resource Management seeks an ELSC CSR II to deliver fast, friendly technical support to CNIC customers across multiple channels. You will train new CSRs and ensure accurate ticketing, inventory, and shipment processes, with a hybrid work setup and on-site duties as required.

Essential duties include handling Remedy tickets, applying CNIC policies, and assisting with equipment repairs, testing, and documentation. Strong communication and organizational skills are essential for success.