Senior CSR II for Critical Power Solutions

Mission Critical Electronics LLC; West Sayville (NY); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401(k) with company match

Paid time off

Résumé du poste

Mission Critical Electronics LLC seeks a Customer Service Representative II in West Sayville, NY. The role handles inquiries, resolves issues, and maintains CRM records to enhance customer satisfaction. Strong communication and multi-tasking skills are essential.

The position offers a stable environment with opportunities to collaborate across departments. Bilingual abilities (English/Spanish) are a plus, and compensation includes benefits and growth potential.

Qualifications

• Minimum of 2 years experience in a customer service role.
• Proficiency with customer relationship management (CRM) software and basic computer applications.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and accurate communication.
• Resolve customer issues by identifying problems, researching answers, and providing appropriate solutions or escalating when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Collaborate with internal teams such as sales, technical support, and billing to address customer needs and improve service delivery.
• Follow up with customers to ensure their issues have been resolved satisfactorily and gather feedback to enhance service quality.

Connaissances

CRM software

Verbal communication

Written communication

Multitasking

Time management

Prioritization

Formation

High school diploma or equivalent

Associate’s degree or higher (preferred)

Outils

CRM software

Basic computer applications

Description du poste

Mission Critical Electronics LLC seeks a Customer Service Representative II in West Sayville, NY. The role handles inquiries, resolves issues, and maintains CRM records to enhance customer satisfaction. Strong communication and multi-tasking skills are essential.

The position offers a stable environment with opportunities to collaborate across departments. Bilingual abilities (English/Spanish) are a plus, and compensation includes benefits and growth potential.