Evening-Shift CSR I: Customer Support Specialist

CTI Resource Management; Chester (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

CTI Resource Management in Chester, Virginia, is seeking a Customer Service Representative I to support the CMS CCO Programs. This role requires navigating pre-scripted responses and assisting callers with online applications and inquiries.

The ideal candidate must have a high school diploma and at least 6 months of related experience, with strong English skills and the ability to type a minimum of 20 WPM. Teamwork and interpersonal skills are essential for success in this position.

Qualifications

• Minimum 6 months customer service/secretarial/telemarketing experience required.
• Must be able to speak and read English clearly, professionally and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.

Responsibilities

• Navigate pre-scripted responses to provide information.
• Assist caller with filling out online applications.
• Complete a basic call log for phone inquiries.
• Refer calls as required to Customer Service Representative II.

Skills

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Education

High School diploma or equivalent

Job description

CTI Resource Management in Chester, Virginia, is seeking a Customer Service Representative I to support the CMS CCO Programs. This role requires navigating pre-scripted responses and assisting callers with online applications and inquiries.

The ideal candidate must have a high school diploma and at least 6 months of related experience, with strong English skills and the ability to type a minimum of 20 WPM. Teamwork and interpersonal skills are essential for success in this position.