Customer Service Representative

Adecco US, Inc.; Alpharetta (GA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid Sick Leave

Holiday pay

EAP program

Commuter benefits

Job summary

Adecco US, Inc. is hiring a Customer Service Representative II in Alpharetta, GA. This contract-to-hire, full-time role requires handling inbound calls, responding to inquiries, processing orders, and documenting interactions in Salesforce.

You will work 8:30 AM–5:30 PM onsite, with a 40-hour week and a focus on accurate records across ERP systems. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a

Qualifications

• Minimum 2 years of related customer service experience
• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent attention to detail and problem-solving abilities
• Comfortable navigating multiple computer systems
• Ability to work independently and manage multiple priorities

Responsibilities

• Handling approximately 30 inbound calls daily from customers, suppliers, and internal teams
• Responding to customer inquiries through phone and live chat
• Processing customer orders and providing order status updates
• Documenting customer interactions, complaints, and incidents in Salesforce
• Maintaining accurate records using ERP systems
• Resolving customer concerns and coordinating with internal departments
• Following up with customers to ensure a positive experience
• Maintaining confidentiality and following company policies and procedures
• Assisting with special projects and additional administrative tasks as needed

Skills

Customer service

Communication

Attention to detail

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Salesforce

ERP systems

Microsoft Word

Excel

Windows 11

Typing 40+ wpm

Job description

NOW HIRING! CUSTOMER SERVICE REPRESENTATIVE II

Location: Alpharetta, GA

Pay: $19.00–$23.00 per hour

Position: Customer Service Representative II (CSR II)

Schedule: Full-Time | 40 Hours per Week

Shift: 8:30 AM – 5:30 PM

Work Arrangement: 100% Onsite

Employment Type: Contract-to-Hire

Are you a customer service professional who enjoys helping others, solving problems, and delivering exceptional service?

Adecco Healthcare & Life Sciences is looking for a motivated, detail-oriented, and customer-focused Customer Service Representative II to join a team in Alpharetta, GA!

If you have experience in a call center, enjoy working with technology, and thrive in a fast-paced environment, this could be a great opportunity for you!

WHAT YOU'LL BE DOING:

• Handling approximately 30 inbound calls daily from customers, suppliers, and internal teams


• Responding to customer inquiries through phone and live chat


• Processing customer orders and providing order status updates


• Documenting customer interactions, complaints, and incidents in Salesforce


• Maintaining accurate records using ERP systems


• Resolving customer concerns and coordinating with internal departments


• Following up with customers to ensure a positive experience


• Maintaining confidentiality and following company policies and procedures


• Assisting with special projects and additional administrative tasks as needed

WHAT WE'RE LOOKING FOR:

• Minimum 2 years of related customer service experience


• High school diploma or equivalent


• Strong verbal and written communication skills


• Excellent attention to detail and problem-solving abilities


• Comfortable navigating multiple computer systems


• Ability to work independently and manage multiple priorities

BONUS SKILLS:

• Previous call center experience


• Experience with Salesforce or ERP systems


• Proficiency in Microsoft Word and Excel


• Familiarity with Windows 11


• Typing speed of 40+ words per minute with minimal errors


• Strong technical aptitude and analytical thinking skills

WHY CONSIDER THIS OPPORTUNITY?

• Competitive pay of $19.00–$23.00 per hour!


• Consistent full-time schedule


• Opportunity to expand your customer service and technical skills


• Collaborative, team-oriented work environment


• Gain experience with Salesforce, ERP systems, and customer operations


• Make a positive impact by helping customers every day!

Pay Details: $19.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

• medical


• dental


• vision


• life insurance


• short-term disability


• additional voluntary benefits


• EAP program


• commuter benefits


• 401K plan


• Paid Sick Leave


• paid leave required by Federal, State, or local law


• Holiday pay

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

• The California Fair Chance Act


• Los Angeles City Fair Chance Ordinance


• Los Angeles County Fair Chance Ordinance for Employers


• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.