Customer Service Technician

Ingersoll Rand; Connersville (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Ingersoll Rand in Connersville, IN is seeking a Customer Experience Associate to join a cross-functional team. You will handle quotations, order entry, delivery scheduling, and maintain clear communication with internal departments and distributors daily.

The role requires 3+ years in product or customer service, a high school diploma or GED, and proficiency with Word, Excel, and PowerPoint. On-site work and strong communication skills are essential.

Qualifications

• High School diploma or GED required.

Responsibilities

• Run reports and monitor orders to ensure data accuracy.
• Communicate with customers via email, phone, or Salesforce about orders and delivery.
• Coordinate with Shipping, Engineering, Operations and other departments to ensure clear communication.
• Access information via SAP and other systems to understand lead times and trends.
• Assist Scheduling with order changes and requests.
• Process returns and credits, and prepare quotes for units and parts.
• Prepare freight claims for damaged or lost shipments.
• Support Sales with ship dates and opportunities.

Skills

Customer service

Communication

Multitasking

Verbal and written communication

Education

High School diploma or GED

Bachelor’s Degree in Business/Marketing/Technical field preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Customer Experience Associate

Location:

Connersville, IN (on-site)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Experience Associate is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Run reports to monitor and correct on line orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Requirements

• High School diploma or GED required
• 3+ years of experience with product and/or customer service
• 1+ years of experience using Microsoft Word, Excel, and Power Point

Core Competencies

• Ability to provide first class customer service & support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Analytical skills to aid in assessing customer needs

Preferences

• Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience preferred
• service notifications are a plus
• Sales Force knowledge a plus

Travel & Work Arrangements/Requirements

• On site with travel limited to rare circumstances only

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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