Onsite CRM Analytics Analyst: Dashboards & AI Enablement

Smart IMS Inc; Orlando (FL); On-site; USD 62,000 - 76,000; Full time

Job summary

cyberThink in Orlando, FL is seeking a CRM Analytics Analyst to serve as the primary reporting and dashboard resource for marketing and business stakeholders. You will deliver actionable insights that support campaign performance, customer engagement, and business decisions, blending marketing analytics, reporting, platform enablement, and data-driven optimization.

Collaborate with marketing, brand, analytics, and data teams to drive adoption of analytics and AI solutions across the

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years in marketing analytics or related field.
• Experience building dashboards and recurring reports.

Responsibilities

• Build, maintain, and enhance dashboards and recurring reports for marketing and business stakeholders.
• Respond to ad hoc reporting requests and explain campaign, channel, and performance metrics.
• Validate data and proactively identify quality issues to ensure reporting accuracy.
• Serve as a subject matter resource for marketing attribution platforms, supporting user adoption and best practices.
• Create documentation, training materials, and enablement sessions for analytics platforms and tools.
• Support AI and automation initiatives that improve reporting efficiency and reduce manual effort.
• Perform campaign measurement, data validation, and performance analysis across marketing channels.
• Assist with testing initiatives, including A/B testing, holdout groups, and lift measurement reporting.
• Collaborate with marketing, brand, analytics, and data teams to support optimization efforts.
• Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

Skills

Dashboarding

Marketing analytics

Power BI

SQL

Excel

Data validation

A/B testing

Education

Bachelor's degree in Marketing or related field

Tools

Snowflake

Job description

cyberThink in Orlando, FL is seeking a CRM Analytics Analyst to serve as the primary reporting and dashboard resource for marketing and business stakeholders. You will deliver actionable insights that support campaign performance, customer engagement, and business decisions, blending marketing analytics, reporting, platform enablement, and data-driven optimization.

Collaborate with marketing, brand, analytics, and data teams to drive adoption of analytics and AI solutions across the