Onsite Consumer Loan Processor – Detroit

All State Fastener Corp; Detroit (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life Insurance on day 91

Paid time off (PTO)

Paid holidays

Mental Health days

Tuition reimbursement

Birthday day

401K matching

Job summary

Diversified Members Credit Union in Detroit, MI is seeking a Consumer Loan Processor to efficiently review applications, gather documentation, and ensure compliance with lending policies. You will coordinate with loan officers, members, and staff to move loans toward timely closings and disbursements.

This onsite full-time role requires attention to detail, strong communication, and the ability to handle complex files while maintaining member service excellence across our community.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of consumer lending experience or related field.
• Proficient with Microsoft Office Applications (Word, Excel, Outlook).
• Adept in Lending and Servicing software and applications.
• Strong attention to details and documentation.
• Experienced in loan products, processing, and lending compliance requirements.
• Strong verbal and written communication skills.
• Must be dependable and willing to work additional hours when necessary to serve both internal and external members.
• Ability to work in a demanding environment while meeting deadlines and turn times.
• Completion of all required compliance and information security training annually

Responsibilities

• Reviews loan applications and documents; ensures Loan Officers decisions are followed, gathers necessary documentation and coordinates closing schedules.
• Meet with members to support application intake via in person or by telephone and cross-sell credit union products.
• Provide members with prompt and responsive service by actively monitoring incoming calls in the queue.
• Ensure all lending activities comply with internal policies and relevant regulations.
• Maintain quality loan documentation including income verification and lien perfection.
• Monitor LOS queue management and document follow-up efforts.
• Support lending initiatives, promotions, and objectives to meet loan growth goals.
• Conduct loan file quality reviews for accuracy and timelines.
• Mentor, support, and cross train team members as requested.
• Maintain DMCU service standards during calls or appointments.

Skills

Customer service

Lending knowledge

Attention to detail

Verbal & written communication

Team coordination

Education

High School Diploma or equivalent

Tools

Lending software

Job description

Diversified Members Credit Union in Detroit, MI is seeking a Consumer Loan Processor to efficiently review applications, gather documentation, and ensure compliance with lending policies. You will coordinate with loan officers, members, and staff to move loans toward timely closings and disbursements.

This onsite full-time role requires attention to detail, strong communication, and the ability to handle complex files while maintaining member service excellence across our community.