On-site Lead, Consumer Loan Processing

Capital Credit Union; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Capital Credit Union is seeking a capable leader to oversee Consumer Loan Processing operations, ensuring accurate and timely service for members. You will manage staff, coordinate with branches and lending teams, and drive improvements in processes and compliance.

The role involves coaching loan processors, handling onboarding and training, and collaborating with vendors and internal teams to optimize service levels and efficiency. Strong supervisory skills and lending knowledge are essential.

Qualifications

• HS diploma or equivalent required; 2–3 years in consumer lending, loan processing, or related financial services role preferred.
• Prior supervisory or team leadership experience is preferred.
• Working knowledge of consumer lending products, loan documentation, lien perfection, insurance-related processing, and regulatory requirements.
• Proficiency with Word, Excel, email and internet-based applications.

Responsibilities

• Lead daily operations of Consumer Loan Processing; balance workloads and ensure timely completion.
• Provide day-to-day direction, coaching and support to Consumer Loan Processors.
• Oversee onboarding, training, performance appraisals and promotion recommendations.

Skills

Analytical thinking

Organizational skills

Problem-solving

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Capital Credit Union is seeking a capable leader to oversee Consumer Loan Processing operations, ensuring accurate and timely service for members. You will manage staff, coordinate with branches and lending teams, and drive improvements in processes and compliance.

The role involves coaching loan processors, handling onboarding and training, and collaborating with vendors and internal teams to optimize service levels and efficiency. Strong supervisory skills and lending knowledge are essential.