Loan Processor – In-Office, M-F, Customer Focus

GreenStone Farm Credit Services; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation days

Sick days

Paid holidays

401(k) plan with employer match

Wellness subsidy/reimbursement

Student debt repayment program

Annual bonus opportunity

Job summary

GreenStone Farm Credit Services in Ann Arbor, MI is seeking a dedicated Loan Processor to support our Country Living consumer segment. You will handle loan documentation, disclosures, and customer relationships in a collaborative office setting.

Responsibilities span collecting and uploading documents, clearing conditions, and coordinating with loan officers to close loans while delivering excellent service to borrowers and internal stakeholders.

Qualifications

• HS Diploma or Equivalent is required.
• 2+ years customer service or office experience required.
• Mortgage, loan or title experience is a plus.

Responsibilities

• From collecting, coordinating, and uploading documentation to facilitating loan closings, your role will touch every aspect of the loan process to ensure accuracy and customer satisfaction.
• Providing disclosures in a timely manner in accordance with compliance.
• Responsible for clearing any approval conditions as outlined by legal or credit.
• You'll be involved in tasks ranging from data entry, loan servicing, property management coordination, and supply ordering.
• Other tasks include ordering title commitments, flood insurance, appraisals, generating loan documents, reading legal descriptions, and working closely with the loan officer and borrower to clear exceptions prior to closing.
• Providing excellent internal and external customer service will be at the core of your daily interactions.
• This role will also consist of daily customer interactions, answering incoming calls, receipting payments, and disbursing funds.

Skills

Mortgage/loan experience

Communication

Attention to detail

Problem solving

Multitasking

Education

HS Diploma or equivalent

Job description

GreenStone Farm Credit Services in Ann Arbor, MI is seeking a dedicated Loan Processor to support our Country Living consumer segment. You will handle loan documentation, disclosures, and customer relationships in a collaborative office setting.

Responsibilities span collecting and uploading documents, clearing conditions, and coordinating with loan officers to close loans while delivering excellent service to borrowers and internal stakeholders.