Consumer Loan Processing Supervisor

Capital Credit Union; Green Bay (WI); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Capital Credit Union in Green Bay, WI seeks a results-driven leader to manage Consumer Loan Processing. You will oversee paid loan processing, lien perfection, insurance refunds, and support for branch and member service teams.

You will coach staff, coordinate with AVP Loan Servicing and other departments, drive operational efficiency, ensure compliance, and deliver timely member service. A high school diploma and 2–3 years in lending are required. This role is on-site at our Green Bay branch.

Qualifikationen

• High school diploma or equivalent required.
• 2–3 years in consumer lending or related financial services.
• Prior supervisory or team-lead experience preferred.
• Experience with loan documentation and lien perfection.
• Proficiency with Word, Excel, email, and internet-based apps.
• Strong attention to detail and accuracy.
• Excellent communication and supervisory skills.

Aufgaben

• Lead daily operations of Consumer Loan Processing.
• Assign work, balance workloads, ensure coverage.
• Provide direction and coaching to staff.
• Recruit, interview, and select employees.
• Monitor performance, expenses, risks, and workflows.
• Recommend process improvements to leadership.
• Coordinate with branches and lending teams to resolve inquiries.
• Oversee refunds, lien perfection, and related processing.
• Work with outside vendors and training.
• Complete projects assigned by AVP Loan Servicing.

Kenntnisse

Leadership

Supervisory

Analytical

Organizational

Communication

Problem solving

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Internet apps

Jobbeschreibung

Morris Ave Corp
825 Morris Ave
Green Bay, WI 54304, USA

• On-site
• Full-Time
• Requisition #: CONSU002660

Description

Position Purpose

Upholds the Credit Union's mission of "Doing the Right Thing" by leading Consumer Loan Processing operations and ensuring accurate, timely, and member-focused service. Oversees paid loan processing, insurance refunds and claims, lien perfection, loan documentation, and support for branch and member service teams. Leads employees, coordinates workflow, resolves escalated issues, and partners with internal teams and outside vendors to improve service, compliance, and operational efficiency.

• Leads the daily operations of Consumer Loan Processing, including assigning work, balancing workloads, maintaining appropriate coverage, monitoring service levels, and ensuring timely completion of department responsibilities.
• Provides day-to-day direction, coaching, and support to Consumer Loan Processors and promotes consistent, accurate, and efficient work practices.
• Oversees employee development, including onboarding, training, cross-training, performance appraisals, recognition, corrective action, and recommendations regarding compensation and promotion.
• Partners with the AVP - Loan Servicing and Employee Experience to recruit, interview, and select employees.
• Monitors department performance, expenses, risks, and workflow trends. Recommends process, technology, and service improvements to the AVP - Loan Servicing and Senior Leadership Team.
• Coordinates workflow with branches, Member Service Representatives, lending teams, and other departments to resolve questions, address complaints, and meet member needs promptly.
• Oversees paid loan processing, including refunds, release documentation, member notices, and related follow-up.
• Oversees lien perfection, file cleanup, collateral valuation support, corrected security agreements, insurance claim and refund processing, and payment adjustments related to force-placed insurance.
• Works with outside vendors, including Fiserv, TransUnion, Allied Solutions, TruStage, Vitu, and other service providers used by the department.
• Partners with Learning and Development to train and support Member Service Representatives and Branch Managers on lending systems, procedures, and processing requirements.
• Completes projects and other duties assigned by the AVP - Loan Servicing or Senior Leadership Team.

Necessary Experience and Qualifications

• High school diploma or equivalent and 2-3 years of experience in consumer lending, loan processing, loan servicing, or a related financial services role, or an equivalent combination of education, training, and experience.
• Prior supervisory or team leadership experience preferred.
• Working knowledge of consumer lending products, loan documentation, lien perfection, insurance-related processing, paid loan procedures, and applicable regulatory requirements.
• Proficiency with Microsoft Word, Excel, email, internet-based applications.
• Ability to read and interpret detailed instructions, reports, technical materials, correspondence, and regulatory requirements and apply the information to sound business decisions.
• Strong analytical, organizational, and problem-solving skills, with the ability to research and resolve complex operational or member issues.
• High degree of accuracy and attention to detail, with the ability to review documentation thoroughly and manage multiple priorities in a fast-paced environment.
• Effective written, verbal, listening, and interpersonal skills, including the ability to coach employees and address sensitive situations professionally and diplomatically.
• Ability to exercise independent judgment, maintain confidentiality, demonstrate consistent leadership, and support Credit Union objectives.

Work Environment and Physical Requirements

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.