Support Engineer - Oracle Health

Emerson Electric Co; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Emerson Electric Co. is seeking a Support Engineer I to investigate front-end applications, capture information, apply fix tools, shadow end users, and test workflows, with back-end tasks like log collection and database updates.

Strong communication with clients and teammates, thorough documentation of notes and resolutions, and prioritization of work by severity are required; on-call coverage may be necessary.

Qualifications

• 4 years of experience in customer support, technical support, or related field.
• Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.

Skills

Customer Service

Conflict Resolution

Prioritization

Compliance

Stress Tolerance

Education

Bachelor's Degree in Business/Finance/CS/IS/IT or related field

Oracle Diagnostic Methodology Certification

Job description

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Description

As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.

Minimum Job Qualifications

Education and/or Experience:

• 4 years of experience in customer support, technical support, or related field

OR

• Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.

Job Skills

• Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
• Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
• Prioritization: Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation.
• Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
• Stress Tolerance: Demonstrated ability to maintain effective performance in high-pressure, time-sensitive situations.

Preferred Job Qualifications

Education and/or Experience:

• 5 years of experience in customer support, technical support, or related field.

OR

• Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 1 year of experience in customer support, technical support, or related field
• Oracle Diagnostic Methodology Certification:
• Oracle Diagnostic Methodology Certification within first 30 days of hire.