Support Engineer - Oracle Health

Oracle; Kansas City (MO); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Oracle Corporation in the United States is seeking a Support Engineer I to investigate front-end applications, capture information, apply fix tools, shadow end users, and test workflows both internally and externally. The role also involves documenting notes, activities, resolutions, and knowledge articles through the investigation lifecycle.

Effective verbal and written communication with clients and internal collaborators is essential, along with on-call coverage during and outside business

Formación

• Encourages applicants from all backgrounds.

Responsabilidades

• Investigate front-end applications and test workflows internally and externally.
• Capture information, apply fix tools, and shadow end users.
• Document notes, resolutions, and knowledge articles throughout the lifecycle.

Descripción del empleo

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Description

As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.