Onsite Concierge & Resident Services Lead

RealManage, LLC; Alexandria (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High-Deductible Medical)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Job summary

RealManage, LLC is seeking a courteous front desk professional to greet residents and visitors, answer calls, and coordinate with the management team to maintain a welcoming community experience. This role emphasizes exceptional customer service and professional presentation in a fast-paced environment.

The position requires a high school diploma or GED and prior concierge or customer-facing experience. Candidates should be reliable, calm under pressure, and able to work with colleagues to meet

Qualifications

• High school diploma or GED required.
• Previous customer-related experience required.
• Previous concierge experience preferred.

Responsibilities

• Answering the telephones and greeting residents, guests, and vendors.
• Assist other employees to ensure coverage and high level of customer service.
• Develop positive relationships and support the team to reach goals.

Skills

Customer service

Communication

Professional presentation

Reliability

Teamwork

Education

High school diploma or GED

Job description

RealManage, LLC is seeking a courteous front desk professional to greet residents and visitors, answer calls, and coordinate with the management team to maintain a welcoming community experience. This role emphasizes exceptional customer service and professional presentation in a fast-paced environment.

The position requires a high school diploma or GED and prior concierge or customer-facing experience. Candidates should be reliable, calm under pressure, and able to work with colleagues to meet