Onsite Concierge & Customer Service Specialist (TS/SCI)

Intrepidgs; Bethesda (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative in Bethesda, MD. This role involves providing onsite customer service and support at the Concierge Desk/Conference Center. Candidates should have a High School Diploma and at least one year of experience in a customer service environment. Proficiency in Microsoft Office is required. An active Top Secret SCI security clearance is essential for this position. Competitive benefits are offered, and applicants from all backgrounds are encouraged to apply.

Qualifications

• Minimum one year of recent experience in a customer service center.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Responds to all inquiries via telephone, walk-ins, and electronically.
• Tracks service requests to ensure timely completion.
• Creates meeting reservations and configures conference rooms.

Skills

Interpersonal skills

Oral and written communication

Ability to manage activities under tight deadlines

Customer focus orientation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A leading service provider is seeking a Customer Service Representative in Bethesda, MD. This role involves providing onsite customer service and support at the Concierge Desk/Conference Center. Candidates should have a High School Diploma and at least one year of experience in a customer service environment. Proficiency in Microsoft Office is required. An active Top Secret SCI security clearance is essential for this position. Competitive benefits are offered, and applicants from all backgrounds are encouraged to apply.