Guest Experience Security Officer & Concierge

Comstock Companies; Silver Spring (MD); On-site; USD 25,000 - 26,000; Full time

Job summary

Comstock Companies seeks a Security Officer: Concierge to oversee the front desk at the office building lobby in Silver Spring, MD. Duties include access control, guest and vendor assistance, and delivering excellent customer service in alignment with company policies.

The role requires a High School Diploma, 2+ years in customer service, and a Virginia security certification or intent to obtain within 60 days. Flexibility for after-hours and weekend shifts is needed.

Qualifications

• High School Diploma required.
• Minimum 2 years in customer-service related role.
• Valid driver's license with no major violations.
• Must be a certified security professional (VA Unarmed Security Officer/Courier) or obtain certification within 60 days of start/transfer.
• Outgoing personality with ability to relate to diverse groups.

Responsibilities

• Manage front desk operations and opening/closing of the facility.
• Control access for guests, tenants, and vendors.
• Provide elevator and door assistance to guests.
• Deliver daily activity, access control, and incident reports.
• Observe and report safety concerns; patrol common areas.

Skills

Customer service

Communication skills

Time management

Relationship building

Reliability

Education

High School Diploma

2+ years customer-service experience

Tools

Security software experience

Job description

Comstock Companies seeks a Security Officer: Concierge to oversee the front desk at the office building lobby in Silver Spring, MD. Duties include access control, guest and vendor assistance, and delivering excellent customer service in alignment with company policies.

The role requires a High School Diploma, 2+ years in customer service, and a Virginia security certification or intent to obtain within 60 days. Flexibility for after-hours and weekend shifts is needed.