Customer Service Representative

Intrepid Global Solutions; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Intrepid Global Solutions is seeking a Customer Service Representative to provide onsite, full-time support at our conference center in Bethesda, MD. The role offers high client visibility and opportunities for advancement.

You will respond to inquiries, book meetings, set up conference rooms, and assist attendees while maintaining accurate records. A High School Diploma and at least one year in customer service, plus proficiency in Word and Excel, are required.

Qualifications

• High school diploma or GED.
• Minimum of one year of recent experience at a customer service center.
• Proficient in Microsoft Office, primarily Word and Excel.

Responsibilities

• Responds to all telephone, walk-in, and electronic inquiries for assistance.
• Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
• Creates meeting reservations and configures conference rooms per requests.
• Supports conference center attendees, including supplies, equipment, and setup/breakdown.
• Ensures conference rooms are clean and free of classified materials at day end.
• Performs other administrative duties as needed.

Skills

Interpersonal skills

Oral and written communication

Time management

Customer focus

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

As the Customer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.

ESSENTIAL JOB FUNCTIONS:

• Responds to all telephone, walk-in, and electronic inquiries for assistance.
• Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
• Creates meeting reservations and configures conference rooms in accordance with individual requests.
• Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown.
• Ensures conference rooms are clean and void of classified materials at the end of the day.
• Performs other administrative duties, as needed.

EDUCATION & EXPERIENCE:

High School Diploma or GED.

Minimum of one (1) year of recent experience working at a customer service center.

Must be proficient in the use of Microsoft Office, primarily Word and Excel.

KNOWLEDGE & SKILLS:

• Strong interpersonal skills to maintain effective working relationships with team and customers.
• Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
• Ability to manage own activities and workflow under tight deadlines.
• Ability to apply a strong customer focus orientation to understand customer requirements.
• and suggest and implement solutions.
• Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.

SECURITY CLEARANCE:

Top Secret SCI CI Poly Intrepid Acquisition Holdings, LLC www.intrepidgs.com Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services.

Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Intrepid Global Solutions, we lead the way in mission-critical support where others can not or will not.

With over 65 years of expertise supporting defense and national security missions, Intrepid Global Solutions excels in contingency operations, air traffic management, logistics, facilities management, information technology, and engineering services.

Operating across 110+ locations in 27 countries, we are renowned for navigating the most challenging environments.

Certified in ISO and NIST standards, we provide reliable, mission-critical solutions to both U.S. and international government agencies, ensuring success in every global mission.

Unrivaled Commitment. Global Solutions.