Customer Service Representative

Intrepidgs; Bethesda (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative in Bethesda, MD. This role involves providing onsite customer service and support at the Concierge Desk/Conference Center. Candidates should have a High School Diploma and at least one year of experience in a customer service environment. Proficiency in Microsoft Office is required. An active Top Secret SCI security clearance is essential for this position. Competitive benefits are offered, and applicants from all backgrounds are encouraged to apply.

Qualifications

• Minimum one year of recent experience in a customer service center.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Responds to all inquiries via telephone, walk-ins, and electronically.
• Tracks service requests to ensure timely completion.
• Creates meeting reservations and configures conference rooms.

Skills

Interpersonal skills

Oral and written communication

Ability to manage activities under tight deadlines

Customer focus orientation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: Bethesda, MD \*posted on: Posted Yesterdayjob requisition id: R - 101318As the **Customer Service Representative**, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.**ESSENTIAL JOB FUNCTIONS:*** Responds to all telephone, walk-in, and electronic inquiries for assistance.* Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.* Creates meeting reservations and configures conference rooms in accordance with individual requests.* Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.* Performs other administrative duties, as needed.**EDUCATION & EXPERIENCE:*** High School Diploma or GED.* Minimum of one (1) year of recent experience working at a customer service center.* Must be proficient in the use of Microsoft Office, primarily Word and Excel.**KNOWLEDGE & SKILLS:*** Strong interpersonal skills to maintain effective working relationships with team and customers.* Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.* Ability to manage own activities and workflow under tight deadlines.* Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.* Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.**SECURITY CLEARANCE:** Active Top Secret SCI**Intrepid Acquisition Holdings, LLC**Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.