Onsite Concierge & Conference Center Support Specialist

The Intrepid Group; Fairfax (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC in Fairfax, VA is seeking a Customer Service Representative to provide on-site, full-time support at the conference center and concierge desk, with high client visibility and potential for advancement.

You will respond to inquiries, manage reservations and conference room configurations, assist attendees with supplies and setup, and handle general administrative duties to keep operations running smoothly.

Qualifications

• High School Diploma or GED required.
• At least 1 year of recent experience in a customer service center.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Respond to telephone, walk-in, and electronic inquiries for assistance.
• Track and monitor service requests to ensure accuracy, completion, and timely closure.
• Create meeting reservations and configure conference rooms per requests.
• Support conference center attendees, identify supplies, operate equipment, and set up/break down conferences.

Skills

Interpersonal skills

Communication

Time management

Customer focus

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Intrepid Acquisition Holdings, LLC in Fairfax, VA is seeking a Customer Service Representative to provide on-site, full-time support at the conference center and concierge desk, with high client visibility and potential for advancement.

You will respond to inquiries, manage reservations and conference room configurations, assist attendees with supplies and setup, and handle general administrative duties to keep operations running smoothly.