Onsite Community & Operations Manager

Associa; Frederick (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Associa seeks an Onsite Community Manager to oversee office administration and maintenance projects, including capital improvements. You will act as the liaison among homeowners, the Board, management staff, and vendors.

Responsibilities include budgeting, financial reporting, board coordination, and scheduling, with a focus on compliance and community standards. CMCA/AMS/PCAM are preferred; strong communication and project management are essential.

Qualifications

• 2+ years of community association experience.
• Knowledge of Board of Directors, General Manager, and homeowner requests interfaces.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and solutions to improve processes and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, Operating Expenses, Reserve Study).
• Effective project management and multi-project prioritization with stakeholders.
• Excellent written and verbal communication; conflict resolution skills.

Responsibilities

• Implement Board policy and directives within the management agreement.
• Walk and inspect the community and ensure maintenance and compliance.
• Issue violation notices and ensure corrections.
• Meet homeowners, Board members, vendors and contractors.
• Respond to inquiries in person, by phone, and by email.
• Update information in the database and track documents.

Skills

Customer service

Communication

Project management

Budgeting

Vendor management

Education

CMCA/AMS/PCAM certification (preferred)

Job description

Associa seeks an Onsite Community Manager to oversee office administration and maintenance projects, including capital improvements. You will act as the liaison among homeowners, the Board, management staff, and vendors.

Responsibilities include budgeting, financial reporting, board coordination, and scheduling, with a focus on compliance and community standards. CMCA/AMS/PCAM are preferred; strong communication and project management are essential.