Onsite Community Manager

Associa; Frederick (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Associa seeks an Onsite Community Manager to oversee office administration and maintenance projects, including capital improvements. You will act as the liaison among homeowners, the Board, management staff, and vendors.

Responsibilities include budgeting, financial reporting, board coordination, and scheduling, with a focus on compliance and community standards. CMCA/AMS/PCAM are preferred; strong communication and project management are essential.

Qualifications

• 2+ years of community association experience.
• Knowledge of Board of Directors, General Manager, and homeowner requests interfaces.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and solutions to improve processes and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, Operating Expenses, Reserve Study).
• Effective project management and multi-project prioritization with stakeholders.
• Excellent written and verbal communication; conflict resolution skills.

Responsibilities

• Implement Board policy and directives within the management agreement.
• Walk and inspect the community and ensure maintenance and compliance.
• Issue violation notices and ensure corrections.
• Meet homeowners, Board members, vendors and contractors.
• Respond to inquiries in person, by phone, and by email.
• Update information in the database and track documents.

Skills

Customer service

Communication

Project management

Budgeting

Vendor management

Education

CMCA/AMS/PCAM certification (preferred)

Job description

The Onsite Community Manager oversees all office, administrative, and maintenance projects to include capital improvements. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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