Community Manager, Onsite

ASSOCIATED ASSET MANAGEMENT; Little River (SC); On-site; USD 50,000 - 75,000; Full time

Job summary

Heather Glen is seeking an experienced Onsite Community Manager to lead daily operations, uphold governing documents, and deliver exceptional resident services in Little River, SC. The role involves managing budgets, coordinating events, and ensuring compliance with state/federal regulations.

You will work closely with the Board and HOA staff to foster a high-quality living environment, promote community programs, and communicate effectively with residents and vendors.

Qualifications

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: ability to handle multiple tasks, establish priorities, and meet deadlines.
• High attention to detail and exceptional organization.
• Facilities management experience within HOA or similar environments.
• Experience enforcing Governing Documents and compliance requirements.
• Strong tracking and reporting capabilities.
• Ability to work in a fast-paced environment and collaborate with staff and residents.

Responsibilities

• Manage the business of the association with the Board to maintain property values and resident quality of life.
• Ensure compliance with federal, state, and local laws and HOA governing documents.
• Conduct community tours, address non-compliance, and enforce policies and fines.
• Oversee architectural control and communication with owners on compliance matters.
• Organize and participate in Board and annual meetings, prepare board packages and notices.
• Review monthly financials and manage accounts payable with the management company.
• Develop and monitor the annual budget, oversee capital improvements, and report variances.
• Obtain competitive bids, review contracts, and ensure insurance requirements are met.
• Supervise on-site staff, conduct staff meetings, and coordinate activities.
• Review incident reports and implement timely solutions.
• Identify, market, and coordinate community events and programs.
• Support chartering of clubs and volunteer initiatives within the community.
• Host New Resident Orientations and promote community participation.
• Attend Board and committee meetings as required.

Skills

Interpersonal skills

Time management

Detail-oriented

Facilities management

Governing documents enforcement

Organization

Teamwork

Tech proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Internet

Email systems

Job description

Onsite - Heather Glen
425 McAlister Dr
Little River, SC 29566, USA

Description

Nestled in the coastal town of Little River, SC, Heather Glen is a vibrant and welcoming community offering residents an exceptional lifestyle with access to shopping, dining, golf, waterfront attractions, and the beaches of the Grand Strand. We are seeking an experienced Onsite Community Manager to provide outstanding community management and customer service through knowledge of governing documents (CC&Rs) and compliance with applicable state and local regulations. This role oversees community operations, maintains association standards, and coordinates, promotes, and markets social, wellness, cultural, and educational programs that enrich residents' quality of life and strengthen community engagement.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Identify, coordinate and market all community events, programs and services.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Perform all other duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Walking and/or driving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing personal vehicle for business purposes as needed.
• Sitting at workstation utilizing a computer in an office setting.
• Capable of working evenings and weekends as necessary.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role. Proven customer service experience. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. In-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid driver's license.

Preferred

5 years:

High school diploma or GED and five (5) years of full time, paid, professional experience as an Onsite Community Manager. Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center. Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events. Experience in fitness/wellness programming.

Licenses & Certifications

Preferred

PCAM

AMS

CMCA

CAAM

Equal Opportunity Employer
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