Onsite Community Manager

Associa; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa is looking for an Onsite Community Manager in Bethesda, Maryland, to oversee all aspects of community management. The role involves liaising with homeowners, board members, and contractors to ensure the community functions effectively.

Responsibilities include managing communications, inspecting the community, issuing violation notices, and facilitating board meetings. Candidates should have over 4 years of experience in community associations and strong communication skills.

Qualifications

• 4+ years of community association experience.
• Excellent communicator who follows up regularly.
• Ability to work independently.

Responsibilities

• Oversee administrative, maintenance, and project aspects of the community.
• Research and respond to inquiries in-person, by phone, and email.
• Schedule and facilitate monthly board meetings.

Skills

Community association experience

Strong communication skills

Proactive, results-driven

Technical aptitude for building systems

Job description

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Onsite Manager

The Onsite Community Manager oversees all administrative, maintenance, and projects to ensure the betterment of the community. The Onsite Community is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Responsibilities

• Meet and greet homeowners, residents, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Manage all mail, email, and mass email correspondence and monthly newsletters to homeowners and members of the Board of Directors.
• Walk and inspect community to ensure HOA rules and regulations are followed and community is well maintained.
• Issue HOA violations notices to homeowners; follow up to ensure violations were corrected.
• Contact outside maintenance contractors and vendors for maintenance repair and service.
• Communicate with contracted porter staff on work that needs to be done.
• Schedule and facilitate monthly board meetings.
• Review financial and delinquency reports, assist with budget creation.
• Submit RFPs, review proposals, offer recommendations to the board, meet and walk contractors to work area.
• Schedule contractors and vendors onsite.
• Issue and Activate FOB access.
• Approve and code invoices.
• Other duties as assigned.

Requirements

• 4+ years of community association experience.
• Positive, self-motivated professional with a proactive, results-driven approach.
• Excellent communicator who follows up regularly.
• Proactive, takes initiative, responsive, and available.
• Strong communication skills with the ability to effectively engage and collaborate with Boards of Directors and branch leader.
• Ability to work independently.
• Strong computer skills with the technical aptitude to understand and support building systems, including key fob access, security systems, fire suppression systems, water pumps, and elevators.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.