Onsite Manager

Associa; Locust Grove (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Locust Grove, GA-based Homeside Properties, an Associa company, seeks an onsite Community Manager to oversee a large-scale HOA. You’ll work as the liaison among homeowners, boards, staff, and vendors to ensure community standards and project delivery.

The role requires 7+ years of association management experience, CAM or Realtor licensure, and strong financial and communication skills to manage budgets, reports, and capital projects onsite.

Qualifications

• 7+ years of community association experience.
• Experience with large-scale association management.
• Knowledge of HOA governance and Board interactions.
• Ability to read and interpret financial statements.
• Strong interpersonal and customer service orientation.
• Effective project management and vendor coordination.
• Excellent written and verbal communication.

Responsibilities

• Implement policy and strategic initiatives with the HOA board.
• Inspect properties and ensure HOA rules are followed.
• Issue violation letters and follow-up.
• Liaise with homeowners, board, staff, and vendors.
• Respond to inquiries in person, by phone, and by email.
• Enter data in the database and manage documents.
• Create and manage budgets and review financial reports.
• Submit RFPs and manage vendor bids and capital projects.
• Schedule maintenance and coordinate contractors onsite.
• Prepare board packages and coordinate meetings.
• Prepare weekly communications to homeowners.
• Assist homeowners with architectural review forms.
• Handle additional projects as assigned.

Skills

Customer service

Team collaboration

Communication skills

Project management

Financial acumen

Conflict resolution

Problem solving

Education

Georgia CAM License or Licensed Realtor

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Homeside Properties, an Associa company, is looking to add an onsite Community Manager to the family to support a large scale community in Locust Grove, GA.

The Onsite Community Manager manages all administrative, maintenance, and projects to ensure the betterment of the community. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily Responsibilities

• Implement Board policy and directives within the scope of the management agreement. Work with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Enter data and updates information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects assigned.

Requirements

• 7+ years of community association experience.
• Well-versed in large scale association management.
• Georgia Community Association Manager (CAM) License or Licensed Realtor required.
• Knowledge of the Association Board of Directors, community manager companies, and how those roles interface with the requests and needs of the homeowners.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Confident in experience and collaborative spirit.
• Strong financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills: ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.