Assistant Community Manager

Associa; Gaithersburg (MD); On-site; USD 33,000 - 40,000; Full time

Job summary

Associa is seeking an Assistant Community Manager to liaison among the General Manager, homeowners, and the Board. This onsite role supports office tasks, scheduling, and project coordination, with a service-driven mindset for residents and vendors.

You will assist in policy implementation, coordinate board activities, and maintain accurate records while ensuring HOA rules are followed. The role emphasizes communication and teamwork in a community-focused environment.

Qualifications

• 2+ years of experience in community association or related fields.
• Customer service oriented with conflict resolution skills.
• Strong project management and multi-tasking abilities.
• Excellent written and oral communication skills.

Responsibilities

• Assist General Manager with policy implementation and directives within the management agreement.
• Collaborate with the board on initiatives, governance, and projects.
• Inspect property for maintenance and HOA compliance with rules and regulations.
• Issue violation letters and follow up for corrections.
• Greet homeowners, residents, board members, and vendors.
• Respond to inquiries in person, by phone, and by email.
• Coordinate access passes and distribute mail/packages.
• Enter data and update the database; track documents.
• Coordinate maintenance requests and schedule vendors for on-site work.
• Prepare board packages and schedule monthly/annual meetings.
• Send weekly communications to homeowners about maintenance and events.
• Assist with architectural review forms and board decisions.

Skills

Customer service

Team orientation

Conflict resolution

Communication skills

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant Community Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Pay rate: $24-$29 an hour, depending on experience.

Requirements

• 2+ years of experience in the following industries: community association, single family, multifamily, apartment rental and leasing, vacation rentals or administrative experience in hospitality or corporate setting.
• Customer service driven and team oriented with effective conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.