Community Manager

Associa; Ashburn (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Associa’s Community Manager will be onsite overseeing office, admin, and maintenance projects including capital improvements. This role acts as the liaison among homeowners, Board of Directors, committee members, management staff, and vendors.

The position emphasizes proactive communication, budgeting oversight, and coordination of multiple projects while ensuring policy compliance and community standards.

Qualifications

• 2+ years of community association experience.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and problem-solving to improve processes and reduce expenses.
• Ability to interpret financials and prepare budgets (Balance Sheet, Income Statement, reserves).
• Effective project management and ability to manage multiple projects.

Responsibilities

• Implement Board policy within management agreement scope and support strategic initiatives.
• Walk the community to ensure maintenance and compliance with regulations.
• Issue violation notices and follow up for corrections.
• Greet homeowners, Board members, vendors, and contractors.
• Respond to inquiries in person, by phone, and via email; update data in the database.

Skills

Community management

Board liaison

Budgeting

Financial analysis

Project management

Communication

Customer service

Ownership/initiative

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Community Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.