Community Manager

Associa; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa is seeking an experienced administrator to supervise and manage community associations in Ann Arbor, MI. The role focuses on governance, budgeting, and coordinating with the board and residents to ensure smooth operation and timely project delivery.

The ideal candidate will have strong Microsoft Office skills, knowledge of HOA/real estate operations, and a customer-focused approach. Proven communication and time-management abilities are essential for success in this role.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of communities/property/real estate and homeowners associations.
• Understanding of the role of the association board and Community Association Manager in relation to homeowners requests.
• Strong business writing, grammar, structure and punctuation.
• Good conflict resolution techniques.
• Professional communication (phone, email, in-person).
• Customer service mindset and client focus.
• Self-motivated, proactive, detail oriented and a team player.
• Solid time management and prioritization abilities.
• Associates/Bachelor's degree preferred; 1-3 years of Community Association experience preferred.

Responsibilities

• Supervise the operation and administration of the Association per management agreement and policies.
• Serve as or oversee liaison with the Board of Directors and homeowners.
• Perform/admin duties as requested by the Board per the management agreement.
• Ensure use of community management tools (calendars, action items, budgets, agendas, RFPs, etc.).
• Review monthly financial reports and submit management summaries to the Board.
• Advise the Board on major capital expenditures to maintain appearance and operation.
• Monitor delinquency rates and collections within the portfolio.

Skills

Microsoft Office

Community/real estate knowledge

Board liaison

Business communication

Conflict resolution

Professional communication

Customer service

Time management

1-3 years community assoc. experience

Education

Associates/Bachelor's degree preferred

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree or Bachelor's Degree Preferred
• 1 -- 3 years of Community Association experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.