Assistant Community Manager (Onsite)

Associa; Ontario (CA); On-site; CAD 44,639 - 48,520; Full time

Job summary

Associa is seeking an Assistant Community Manager to oversee the daily operations of a community association. The role involves interacting with homeowners, vendors, board members and CSSC staff to ensure efficient service delivery and adherence to policies.

Key duties include maintaining property files, managing contracts, and coordinating with the Community Manager on day-to-day activities, with opportunities for professional development in association management.

Qualifications

• Excellent verbal and written communications skills.
• Good organizational skills with the ability to handle multiple tasks.
• Ability to deal with stressful situations in a professional manner.
• Experience with covenants administration and due process.
• Ability to work effectively with Board and Committee members, residents and staff.
• Ability to manage staff, set priorities and establish standards.
• Schedule flexibility: evenings, weekends and holidays if needed.

Responsibilities

• Assist the HOA and Community Manager in the day-to-day management of the HOA.
• Interact with homeowners, vendors, board members and committee members, as well as CSSC staff and branch office.
• Maintain contracts, by-laws, policies, rules, and corporate programs.
• Ensure timely renewal or re‑competition of contracts.
• Maintain property files and operations log; track maintenance and janitorial services.
• Ensure maintenance and repairs are completed in a timely, business-like manner.
• Attend Associa and association industry training and management meetings.

Skills

Communication

Organizational skills

Stress management

Education

High School Diploma or equivalent

Tools

Office software

Community management software

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers, including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

SCOPE OF WORK

Assist the HOA and Community Manager in the day-to-day management of the HOA.

Administrative

• Be thoroughly familiar with all accounting procedures and reporting requirements.
• Be thoroughly familiar with all contracts, By-laws, policies, rules, regulations and corporate programs.
• Assure timely and effective contract renewals or re-competes including evaluating, comparing and presenting potential contracts.
• Maintain property files in C3
• Maintain & update operations log to track general maintenance and janitorial services
• Assure maintenance and repairs are completed in a timely and business-like manner.
• Attend Associa and association industry training and management meetings.

SKILLS

• Excellent verbal and written communication skills, including the ability to deal with a large variety of individuals in a friendly, businesslike, and professional manner.
• Good organizational skills with the ability to handle a large number of tasks at the same time.
• Possess the ability to deal with stressful situations in a professional manner and to follow directions, ask questions, and follow through.

Compensation

$23.00 to $25.00 per hour, direct experience is highly considered

Employment Type

Full Time

Location

3193 S. Edenglen Ave, Ontario, CA 91761

Requirements

• Excellent verbal and written communications skills
• Good organizational skills with the ability to multi-task & detail oriented
• Able to deal with a large variety of individuals in a friendly, businesslike, & professional manner
• Ability to deal with stressful situations in a professional manner
• Experience with covenants administration & due process
• Able to work effectively with Board & Committee members, residents & other staff members
• Ability to manage staff, set priorities and establish standards
• Schedule flexibility. Able to work evenings, weekends and holidays if needed.

EQUIPMENT

• Proficient in the use of all office equipment of current technology e.g. telephone systems, computer, scanner, copier & camera.
• Proficient in the use of Community Management Software, Microsoft Office Programs, and Corporate Software Programs.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Minimum of 3 years business or administrative work history and demonstrated an ability to perform in a fast-paced environment.
• Minimum of 3 years in customer service oriented work history and a demonstrated ability to thrive with stressful situations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.