Onsite Community Admin & Resident Services

EVERABODE PROPERTY MANAGEMENT I LLC; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Paid holidays

Retirement plan

Company shirts provided

Job summary

Everabode Property Management LLC in Greenwood, IN, is seeking an on-site Office Assistant to support the Community Manager with clerical, customer service, and organizational tasks that keep the office running smoothly and residents, prospects, and vendors satisfied.

You will manage files, data entry, payments, and notices; coordinate appointments; answer inquiries; assist with applications and leasing support; and help ensure compliance with housing regulations.

Qualifications

• Ability to read and write at a high school level; high school diploma or equivalent preferred.
• Administrative or office support experience preferred.
• Experience in a property management or real estate office setting is a plus.
• Ability and willingness to work on-site at the community on a full-time basis.

Responsibilities

• Provide administrative support to the Community Manager, including filing, data entry, and document management.
• Maintain organized resident files, and confirm documentation is complete, accurate, and current.
• Enter and update resident, lease, and work order information in company systems.
• Maintain the community office calendar and appointment schedule.
• Answer phones, respond to emails, and greet residents, prospects, and vendors in a professional manner.
• Assist with resident communications, notices, and correspondence as directed.
• Log resident concerns and service requests in the company system, route them to the right person, and follow up until closed.
• Refer resident matters that require a decision, including delinquency, violations, and lease questions, to the Community Manager.
• Support leasing and sales activities by preparing paperwork, scheduling appointments, and maintaining records.
• Receive and log inquiries and walk-in traffic, and route leads to the Community Manager or assigned sales team member.
• Assist prospective residents with applications and required documentation, and forward completed files for screening.
• Provide only company-approved information about pricing, availability, and terms, and refer all other questions to the Community Manager.
• Conduct all leasing and sales support activity in compliance with Fair Housing and advertising requirements.
• Process invoices, purchase orders, and basic office paperwork under manager direction.
• Assist with rent collection processes, including accepting payments and issuing receipts where applicable.
• Post payments accurately, prepare deposits, and reconcile daily receipts in line with company financial controls.
• Track delinquency reports and make reminder calls as directed by the Community Manager.
• Coordinate appointments with vendors and service providers as needed.
• Support compliance with company policies and housing regulations.
• Collect and file vendor certificates of insurance and W-9s before work begins.
• Track community licenses, permits, and inspection due dates, and alert the Community Manager ahead of deadlines.
• Maintain the confidentiality and security of resident files, payment information, and personnel records.

Skills

Organizational skills

Customer service

MS Office

Yardi

Rent Manager

AppFolio

Multitasking

Professional demeanor

Numerical accuracy

Discretion

Education

High school diploma or equivalent

Tools

Yardi

Rent Manager

AppFolio

Job description

Everabode Property Management LLC in Greenwood, IN, is seeking an on-site Office Assistant to support the Community Manager with clerical, customer service, and organizational tasks that keep the office running smoothly and residents, prospects, and vendors satisfied.

You will manage files, data entry, payments, and notices; coordinate appointments; answer inquiries; assist with applications and leasing support; and help ensure compliance with housing regulations.