Onsite Command Center Tech - Real-Time Support

R&R Pa; Gravette (AR); On-site; USD 23,000 - 32,000; Full time

Job summary

R&R Solutions in Gravette, AR is seeking a Command Center Support Technician for onsite, day-shift work. You will provide real-time support to field technicians, log data, monitor progress, and escalate critical issues to keep deployments on schedule.

The role requires 2+ years in help desk or technical support, solid networking knowledge, Linux experience, and familiarity with POS systems and MS operating systems. Onsite work with potential schedule flexibility is typical.

Qualifications

• 2+ years of Help Desk, Technical Support, or Call Center experience.
• Solid understanding of Layer 2 and Layer 3 network communications.
• Practical knowledge of POS systems and proficiency with MS Operating Systems.
• Hands-on experience with Linux command line and remote Linux administration.
• High school diploma or GED.

Responsibilities

• Answer inbound calls from field technicians to resolve setup and network issues.
• Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.
• Continuously track site progress, updates, and problem documentation in the R&R web portal.
• Track technician time on-site and ensure issues are resolved efficiently.

Skills

Help desk experience

Network (Layer 2/3)

Linux CLI

MS Windows

Education

High school diploma or GED

Tools

POS systems

Job description

R&R Solutions in Gravette, AR is seeking a Command Center Support Technician for onsite, day-shift work. You will provide real-time support to field technicians, log data, monitor progress, and escalate critical issues to keep deployments on schedule.

The role requires 2+ years in help desk or technical support, solid networking knowledge, Linux experience, and familiarity with POS systems and MS operating systems. Onsite work with potential schedule flexibility is typical.