Technical Support - Command Center

R&R Pa; Gravette (AR); On-site; USD 23,000 - 32,000; Full time

Job summary

R&R Solutions in Gravette, AR is seeking a Command Center Support Technician for onsite, day-shift work. You will provide real-time support to field technicians, log data, monitor progress, and escalate critical issues to keep deployments on schedule.

The role requires 2+ years in help desk or technical support, solid networking knowledge, Linux experience, and familiarity with POS systems and MS operating systems. Onsite work with potential schedule flexibility is typical.

Qualifications

• 2+ years of Help Desk, Technical Support, or Call Center experience.
• Solid understanding of Layer 2 and Layer 3 network communications.
• Practical knowledge of POS systems and proficiency with MS Operating Systems.
• Hands-on experience with Linux command line and remote Linux administration.
• High school diploma or GED.

Responsibilities

• Answer inbound calls from field technicians to resolve setup and network issues.
• Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.
• Continuously track site progress, updates, and problem documentation in the R&R web portal.
• Track technician time on-site and ensure issues are resolved efficiently.

Skills

Help desk experience

Network (Layer 2/3)

Linux CLI

MS Windows

Education

High school diploma or GED

Tools

POS systems

Job description

Quick Details

• Pay: 20.00/hour

• Shift:Day Shift (Some schedule flexibility required)

• Location:Gravette, AR (100% Onsite)

Role Overview

As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and elevate critical issues to ensure seamless deployment operations.

Key Responsibilities

• Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.

• Troubleshooting & Escalation: Research and resolve technical problems using internal databases; elevate high-priority issues to Project Managers and the PMO.

• Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.

• Monitoring: Track technician time on-site and ensure issues are resolved efficiently.

Required Qualifications

• Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.

• Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.

• Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.

• Linux: Hands-on experience with Linux command line and remote Linux administration.

• Education: High school diploma or GED.

Work Environment

• Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.

R&R Solutions: Who We Are

Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.

• Must pass pre-employment drug screen and background check