Onsite IT Support Technician — Mission-Critical IT

Agile Defense; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Agile Defense is seeking an IT Customer Service Technician to deliver on-site IT support at Redstone Arsenal, AL. The role requires resolving user issues, managing tickets, and providing hands-on assistance for hardware, software, and VTC equipment.

The candidate should have a high school diploma or GED and at least 2+ years of experience, with IAT Level I or equivalent certifications preferred. This is an on-site position with potential for varied shifts to support the mission.

Qualifications

• Excellent Customer Service skills.
• Professional demeanor and appearance.
• Good communication skills.
• Must be able to work with a diverse and dynamic team.
• Time management.
• Flexibility with time and availability to support the mission.

Responsibilities

• Provide IT end-user support and ticket handling; respond to inquiries and resolve hardware/software issues.
• Assist users via phone and service desk; diagnose problems and guide through solutions.
• Provide technical guidance on computer hardware and software usage, installation, and troubleshooting.
• Assist with VTC and meeting equipment; support overall IT operations and team goals.

Skills

Excellent Customer Service

Professional demeanor

Good communication

Team collaboration

Time management

Flexibility

Support mission

Education

High School Diploma / GED

Job description

Agile Defense is seeking an IT Customer Service Technician to deliver on-site IT support at Redstone Arsenal, AL. The role requires resolving user issues, managing tickets, and providing hands-on assistance for hardware, software, and VTC equipment.

The candidate should have a high school diploma or GED and at least 2+ years of experience, with IAT Level I or equivalent certifications preferred. This is an on-site position with potential for varied shifts to support the mission.