Onsite Collections Specialist - Training, Growth & Bonuses

Transworld Systems Inc.; Mason (OH); On-site; USD 45,847,000 - 63,039,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus potential

Comprehensive benefits

Job summary

Transworld Systems Inc. in Mason, OH is seeking an Onsite Collections Representative. This role is based at our Mason office with a two‑week training and nesting period, followed by a production schedule of 8A-5P four days a week and 10A-7P one day a week.

You will call consumers to secure payments on past due student loan accounts, while ensuring compliance with policies and laws. We offer paid training, a team environment, growth opportunities, and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent.
• Access to high-speed Internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time.
• Ability to exchange accurate information over the phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure all work complies with company policies and laws; detail-oriented.

Skills

Phone etiquette

Negotiation skills

Customer service

Problem solving

Multitasking

Confidentiality

Communication skills

Attention to detail

FDCPA knowledge

Education

High School diploma or equivalent

Job description

Transworld Systems Inc. in Mason, OH is seeking an Onsite Collections Representative. This role is based at our Mason office with a two‑week training and nesting period, followed by a production schedule of 8A-5P four days a week and 10A-7P one day a week.

You will call consumers to secure payments on past due student loan accounts, while ensuring compliance with policies and laws. We offer paid training, a team environment, growth opportunities, and a comprehensive benefits package.