Onsite Clinic IT Help Desk Technician

Northland Health Centers; Minot (ND); On-site; USD 29,000 - 34,000; Full time

Job summary

Northland Health Centers in Minot, ND is seeking a full-time, onsite IT Help Desk Technician to support technology operations across our clinic locations. You will be the first point of contact for staff needing technical assistance and will troubleshoot computer, hardware, software, and application issues to keep daily operations running smoothly.

This role emphasizes strong customer service, clear communication, and the ability to prioritize multiple requests.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage multiple requests.

Responsibilities

• Provide first-level IT support and customer service for staff.
• Troubleshoot computer, hardware, software, and application issues.
• Log, track, and manage support requests through the ticketing system.
• Prioritize requests based on urgency and impact on clinic operations.
• Escalate complex issues to IT team members as needed.
• Document troubleshooting steps and recurring issues.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Prioritization

Education

High school diploma or equivalent

Job description

Northland Health Centers in Minot, ND is seeking a full-time, onsite IT Help Desk Technician to support technology operations across our clinic locations. You will be the first point of contact for staff needing technical assistance and will troubleshoot computer, hardware, software, and application issues to keep daily operations running smoothly.

This role emphasizes strong customer service, clear communication, and the ability to prioritize multiple requests.