Onsite Client Success Specialist

iWorQ Systems; Logan (UT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid maternity leave

Paid paternity leave

Paid time off

Paid holidays

Roth IRA matching

Job summary

iWorQ Systems in Logan, Utah is seeking an Onsite Client Relations Specialist. The role supports government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. Monday–Friday, on-site with a $45,000 annual salary plus benefits.

iWorQ is a fast-growing SaaS company serving municipal governments across the U.S., with 2,000+ customers and a top-tier NPS. This position emphasizes customer success, strong relationships, and collaborative teamwork.

Qualifications

• Bachelor’s degree in Communications, Business, or a related field (preferred)
• Previous phone-based or virtual customer service experience
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Comfortable learning and working with new software
• Proficiency in Microsoft Office

Responsibilities

• Provide technical support for iWorQ’s government software via phone and email
• Answer client questions and make account updates as needed
• Host virtual trainings for new and existing customers
• Track, troubleshoot, and follow up on customer issues and bugs
• Import and assist with customer data requests
• Complete client follow-up and move-out calls/emails
• Interact with clients through inbound and outbound calls
• Collaborate with internal teams and complete additional tasks as assigned

Skills

Phone-based support

Verbal communication

Written communication

Time management

Learning new software

Education

Bachelor’s degree in Communications, Business, or a related field

Tools

Microsoft Office

Job description

iWorQ Systems in Logan, Utah is seeking an Onsite Client Relations Specialist. The role supports government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. Monday–Friday, on-site with a $45,000 annual salary plus benefits.

iWorQ is a fast-growing SaaS company serving municipal governments across the U.S., with 2,000+ customers and a top-tier NPS. This position emphasizes customer success, strong relationships, and collaborative teamwork.